Bobberbrothers - FAQ

Who do I contact with questions?

Please email info@bobberbrothers.com with any questions, and we'll help you out asap!

Do you ship worldwide?

Yes, we have worldwide shipment, we ship to every country on the globe.

How much does shipping cost?

Shipping within Germany is 4,90€. International Shipping may vary, but is calculated at the checkout. 
All orders are sent with DHL. We also offer Express Shipment with DHL Express.

I placed a successful order but why didn’t I receive a confirmation email yet?

If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

How long will it take for my order to arrive?

All orders placed before 2PM CEST are processed sent out on the same day. Orders within Germany will arrive in 1-3 working days. Orders within Europe take 2-7 business days to arrive, outsideEurope up to 14 working days.

If you order with DHL Express, Orders within germany should arrive within 1-2 business days, worldwide express orders should arrive within 2-4 business days, no matter what country you're from.

Orders placed over the weekend will not be processed until the following business day.

Do you guys re-stock your inventory?

Most of the time we will re-stock our items. If a product is out of stock, you can subscribe to be informed via email as soon as the product is restocked. Also we will inform on social media about restocks.

Can I get a refund or make an exchange?

All sales are final, however returns will be honored up to 30 days from when the product was received. Upon return, product price will be refunded, of which shipping costs are not applicable. Please make sure that you have carefully reviewed your order and especially the sizing tables prior to finalizing your purchase.

Where do I ship returns?
You may ship your return to the following address within 30 days of receiving the product:
 

Bobberbrothers, Herrenbergstrasse 33, 52080 Aachen, Germany

Please note that the 30 day limit does not apply to the time the package spends in transit, so express shipping from your side is not necessary.