SHIPPING POLICY

Worldwide Shipment - WE SHIP TO EVERY COUNTRY ON THE GLOBE!

Free Shipping - All orders over €80 worldwide qualify for free shipping. There are no weight exclusions or restrictions to the number of items ordered. 

Shipping Carriers - We ship via Parcel One. Parcel one is an online shipping service provider, which, based on the circumstances of the order, selects the most appropriate shipping company and the shortest delivery route. While we do our best to get orders delivered quickly, we cannot account for any delays the different shipping companies may have. 

 

Shipping Costs

Germany 2,90-5,90€ for orders within Germany Free shipping on orders over 80€
Europe 3,80-7,90€ for orders within Europe Free shipping on orders over 80€
Worldwide 3,70-12,90€ for worldwide orders Free shipping on orders over 80€


Delivery will approximately take: 

Germany: 2-3 working days
Europe: 7-10 working days
Worldwide: up to 18 working days

If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.

All shipping is realized by Parcel One.
We will update your order as soon as we receive the tracking Data from DHL.

Then a tracking number will be sent via email with a link to track the package on the shipping company website.

 

RETURN POLICY

ALL FREE PRODUCTS ARE EXCLUDED FROM RETURNING

We from bobberbrothers are all committed to make sure customers are satisfied with our products and happy with their purchases. In the case that your shirt, hoodie, headwear, accessories, or other products are not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.

 

NO QUESTIONS ASKED MEANS NO QUESTIONS ASKED

In case you still have doubts about how easy the return process is, we have included a list of acceptable reasons to return one of our products. You can send your (paid) product back if:

- The size / the cut does not fit properly

- You don't like the design

- You don't like the quality of the product for any reason

- You buy it as a birthday gift for your boyfriend, but he breaks up with you

- Your brand new cap takes off while riding and it gets dirty

 

HOW TO MAKE A RETURN

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. 

If you wish to cancel the contract, please complete and submit the form below together with your return to the given address. Also please shortly note if you want a refund or an exchange for your item(s).

 

Bobberbrothers Apparel

c/o Schäfer Fulfillment GmbH

Strangenhäuschen 26

52070 Aachen

Germany

E-Mail: info@bobberbrothers.com

 

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
_________________________________________________________
_________________________________________________________

Ordered on (*) ___________ / received on (*) ______________

__________________________________________________________
Name of consumer(s)

__________________________________________________________
Address of consumer(s)

__________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate

 

CHARGES AND CREDITS

Shipping charges - Customers are responsible for shipping costs back to Bobberbrothers Apparel. 

Receiving your refund - Bobberbrothers Apparel does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.